CHAMELEON

‍Mobile Application Privacy Policy
English   العربية
Effective Date: September 2, 2026

1. Introduction

CHAMELEON respects your privacy and is committed to protecting personal and business information processed through the CHAMELEON mobile application.

The mobile app is designed to provide authorized users with access to selected CHAMELEON ERP features and business workflows.

This Privacy Policy explains what information may be processed, how it is used, how it is protected, and the choices available to users.

2. Information We May Process

Account and identification information

• Username, name, email address, and phone number where applicable.

• Company, branch, department, employee, role, and permission information.

Business and workflow data

Depending on the features enabled for the user, the app may process selected business information, including:

• Transportation notice and related operational information.

• Employee requests, such as leave, absence, and late arrival permissions.

• Yard Management related information.

• Customs Clearance job and workflow information.

• Retail sales and invoice-related information.

• Other information required to complete supported mobile workflows.

Files and media

• Images, documents, attachments, and other files uploaded through supported application features.

Device and technical information

• Device type, operating system, application version, diagnostics, errors, and crash information.

• Network and connection information where needed to provide or secure the service.

Location information

CHAMELEON may process location information only when a feature requiring location is enabled and the user or organization has authorized its use.

3. How We Use Information

• Authenticate users and provide secure access.

• Provide ERP and business-management functionality.

• Process transactions and business operations requested by authorized users.

• Synchronize information between the mobile application and CHAMELEON services.

• Improve performance, stability, security, and usability.

• Diagnose technical problems and prevent unauthorized access or misuse.

• Provide customer and technical support.

• Meet applicable legal, regulatory, security, and contractual requirements.

4. Business Data and Customer Organizations

CHAMELEON is intended for business and enterprise use. Organizations using the mobile application may process selected business information related to supported mobile workflows, such as employee requests, transportation operations, yard activities, customs clearance jobs, and retail transactions.

For information controlled by a customer organization, that organization is generally responsible for determining how its business data is collected and used. CHAMELEON processes such information only as necessary to provide the supported services.

5. Data Sharing

We do not sell users' personal information.

Information may be shared only where necessary, including with:

• The organization that provides or manages the user's CHAMELEON account.

• Authorized users within that organization according to assigned permissions.

• Service providers supporting hosting, security, infrastructure, communications, or technical operations.

• Governmental, regulatory, or law-enforcement authorities where disclosure is legally required.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, loss, misuse, alteration, or destruction.

Access to CHAMELEON is controlled using user authentication and role-based permissions.

7. Data Retention

Information is retained only for as long as necessary to provide CHAMELEON services, maintain business and transaction records, meet contractual obligations, comply with legal, accounting, regulatory, and security requirements, and resolve disputes.

8. User Rights and Data Requests

Depending on applicable law and the relationship with the organization controlling the account, users may have rights to request access, correction, deletion, restriction, or information about how their personal data is used.

Because the CHAMELEON mobile application is used within customer organizations, some requests may need to be submitted through the user's employer or the organization managing the CHAMELEON account.

9. Account and Data Deletion

Users who wish to request deletion of an account or associated personal information may contact their organization administrator or CHAMELEON support. Certain business, accounting, legal, or transaction records may need to be retained where required by law or legitimate business obligations.

10. Device Permissions

The application may request permissions only when required by enabled features, including:

• Camera.

• Photos or media.

• Files and documents.

• Notifications.

• Location.

Users can generally manage these permissions through their device settings.

11. Third-Party Services

CHAMELEON may use third-party infrastructure or technology providers to support hosting, security, diagnostics, communications, or other technical services. Where such services process information, their use is limited to purposes necessary to provide and maintain CHAMELEON services.

12. Children's Privacy

CHAMELEON is a business mobile application intended for authorized users of customer organizations and is not intended for children. We do not knowingly design or market the application for children under the age required by applicable law.

13. International Data Processing

Depending on customer configuration and service infrastructure, information may be processed or stored in countries other than the user's country. Where applicable, reasonable safeguards are used in accordance with applicable data-protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to CHAMELEON features, legal or regulatory requirements, or privacy, security, and operational practices.

15. Contact Us

CHAMELEON Software
Email: support@chameleonerp.com
Website: www.chameleonerp.com

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